Privacy Policy
Last updated: 24 September 2026
At AverosTV, we believe privacy information should be easy to understand. This Privacy Policy explains what information we collect when you use AverosTV.uk, why we need it, how we use it and the choices available to you.
This policy applies when you browse our website, submit an order, contact our support team or otherwise interact with AverosTV online.
Information we collect
The information we collect depends on how you use our website.
When you place an order or contact us, you may provide information such as your name, email address, telephone number, order information and the contents of messages you send to our support team.
Our website may also collect certain technical information automatically, including your IP address, browser type, device information, pages visited and basic website usage data.
We aim to collect only the information reasonably necessary to operate the website, process orders, provide customer support and maintain the security of our services.
How we use your information
We may use your information to:
- process and manage your subscription order;
- communicate with you about your order;
- send information required to complete your purchase;
- provide subscription and setup information;
- answer support requests;
- maintain and improve our website;
- prevent misuse, fraud and security incidents;
- comply with applicable legal and accounting obligations.
We do not sell your personal information.
Orders and payments
When you submit an order through AverosTV.uk, we use the information you provide to create and manage that order.
Depending on the payment method available for your order, you may receive a separate secure payment link. Payment information submitted through a payment provider is handled according to that provider’s own privacy and security practices.
AverosTV does not need to store your complete payment-card details when those details are processed directly by a payment provider.
Cookies and website analytics
AverosTV.uk may use cookies and similar technologies that are necessary for the website to work properly, remember certain preferences, maintain shopping or checkout functionality and understand how visitors use the website.
You can learn more about these technologies in our Cookie Policy.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer support, security, dispute handling and applicable legal or accounting requirements.
Different types of information may therefore be retained for different periods.
Who we share information with
We may use trusted service providers to help us operate AverosTV.uk, including website hosting, email, payment processing and technical service providers.
We only share information where it is reasonably necessary for the relevant service or where disclosure is required by law.
We do not sell customer databases or personal information to third parties.
Keeping your information secure
We use reasonable technical and organisational measures designed to protect the personal information handled through our website.
No online system can be guaranteed to be completely secure, but we take reasonable steps to limit unauthorised access, disclosure, alteration or loss.
Your privacy rights
Depending on where you live, applicable data-protection law may give you rights concerning your personal information. These can include the right to request access, correction or deletion of certain information, or to object to or restrict certain processing.
Where applicable, you may also have the right to complain to the relevant data-protection authority.
To make a privacy request, contact us using the email address below. We may need to verify your identity before completing certain requests.
Changes to this policy
We may update this Privacy Policy when our website, services or legal obligations change. The latest version will always be published on this page with its revision date.
Contact us
Questions about privacy or your personal information can be sent to:
AverosTV
Email: support@averostv.uk
Website: AverosTV.uk
Business/legal entity: AverosTV
Business address: 40 Hocroft Rd, London NW2 2BL, UK