Refund Policy
Last updated: 24 September 2026
We want customers to know what to expect before placing an order. Because AverosTV provides digital subscription services, refund requests need to take into account whether a subscription has already been activated or supplied.
This policy explains how we handle refund requests. It does not limit any statutory consumer rights that apply to you.
Before requesting a refund
If your subscription is not working as expected, please contact us first.
Many setup problems can be resolved quickly and may be related to the application being used, device configuration, internet connection or installation process.
Email support@averostv.uk with your order number and a brief description of the problem.
When a refund may be available
A refund may be available where, for example:
- you paid for an order that AverosTV cannot fulfil;
- you were charged incorrectly;
- you received the wrong subscription and we cannot correct it;
- a qualifying technical problem attributable to the supplied service cannot be resolved after reasonable troubleshooting;
- applicable consumer law otherwise gives you a right to a refund.
Each request is reviewed using the circumstances of the order and any rights provided by applicable law.
Digital subscriptions and activation
Digital services are different from physical products because access can be supplied electronically and may become usable shortly after payment.
Your cancellation or refund rights may therefore be affected once digital access has been activated or supplied, depending on the law applicable to your purchase and the consent obtained during checkout.
We will not use this policy to exclude statutory rights that cannot legally be waived.
Problems outside the service
A refund would not normally be appropriate solely because of a problem with equipment or services outside AverosTV’s control, such as an unsupported device, a third-party application problem or an inadequate internet connection, where the AverosTV service itself has been correctly supplied.
Contact us if you are uncertain. We would rather investigate the problem than assume its cause.
How to request a refund
Send your request to support@averostv.uk.
Please include:
Your name
Order number
Email address used for the order
A short explanation of the issue
We may ask for additional information if it is reasonably necessary to investigate the request.
Approved refunds
When a refund is approved, it will normally be returned using an appropriate available payment method.
The time it takes for funds to appear can depend on the payment provider or financial institution involved.
Need help?
For order, setup or refund assistance, contact:
support@averostv.uk
We recommend contacting us before opening a payment dispute so that we have an opportunity to investigate and resolve the issue directly. This does not affect any rights you have through your payment provider or applicable law.