Terms & Conditions
Last updated: 24 September 2026
These Terms & Conditions explain the rules that apply when you access AverosTV.uk, place an order or purchase a subscription through our website.
Please read them before ordering. By completing an order, you agree to the terms that apply to that purchase.
About AverosTV
AverosTV provides digital subscription services and related customer support through AverosTV.uk.
The subscription length, number of simultaneous connections and price applicable to your purchase are displayed when you select your plan and again during the order process.
Placing an order
To order a subscription, choose the plan and number of connections you want and provide the requested contact information.
Please make sure your email address and other details are correct. We rely on this information to communicate with you about payment, activation and support.
Submitting an order does not necessarily mean payment has been completed. Where our manual payment-link process is used, your order may remain Awaiting Payment until payment has been successfully received.
Prices and payment
The price displayed in your order summary is the price applicable to the selected subscription configuration at the time you place your order.
Available payment methods may vary.
In some cases, AverosTV may send a secure payment link separately after receiving your order. You should only use payment instructions provided through an authorised AverosTV communication channel.
An order is not considered paid merely because an order request has been submitted.
Subscription activation
Digital subscriptions are activated after the applicable payment has been successfully confirmed and the order has been accepted.
Activation information is normally sent electronically using the contact details provided with your order.
Please check that your email address is correct and monitor your inbox and spam or junk folder after ordering.
Subscription periods
Your subscription is provided for the period selected at checkout.
Unless clearly stated otherwise during your purchase, a fixed-term AverosTV subscription does not automatically renew. If you want to continue using the service after the subscription period ends, you will need to purchase or arrange a new subscription.
Device compatibility
AverosTV supports a range of commonly used devices and applications. However, compatibility can depend on your device model, operating system, application, internet connection and local configuration.
Our Setup Guide contains general installation information for supported devices.
If you are unsure whether your device is suitable, contact support before purchasing.
Internet connection and third-party devices
A reliable internet connection is necessary to use an online streaming service.
AverosTV cannot guarantee the performance of your own internet connection, Wi-Fi network, device, operating system or third-party application.
Temporary interruptions can also occur because of maintenance, technical problems or circumstances outside our reasonable control.
Fair and lawful use
You may use your subscription only for lawful purposes and in accordance with these Terms and our Acceptable Use Policy.
You must not attempt to interfere with our systems, bypass technical restrictions, obtain unauthorised access or use the service in a way that could harm AverosTV or other users.
Account and subscription sharing
The number of simultaneous connections available to you is determined by the option purchased with your subscription.
You must not intentionally exceed the connection allowance associated with your order or commercially redistribute access unless AverosTV has expressly authorised you to do so.
Refunds
Refund eligibility is governed by our separate Refund Policy.
Because our products are digital services, certain rights and limitations may depend on whether digital access has already been activated or supplied and on the consumer laws applicable to your purchase.
Nothing in these Terms is intended to remove rights that cannot lawfully be excluded.
Support
If you experience a problem with an order, activation or setup, please contact us at support@averostv.uk.
Providing your order number when contacting us will normally help us locate your purchase more quickly.
Changes to the service
We may make reasonable changes to the website, technical infrastructure, supported applications or service features when necessary for maintenance, security, compatibility or improvement.
Where a change materially affects an existing paid subscription, we will handle the situation in accordance with applicable consumer law.
Limitation of liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by applicable law, AverosTV is not responsible for problems caused solely by equipment, applications, internet services or other systems outside our reasonable control.
Governing law
These Terms are governed by [INSERT APPLICABLE JURISDICTION], subject to any mandatory consumer protections that apply to you based on your location.
Contact
For questions about these Terms:
AverosTV
support@averostv.uk
AverosTV.uk
Business/legal entity: AverosTV
Business address: 40 Hocroft Rd, London NW2 2BL